Imperfect and Clearance FAQs
An imperfect is an item that did not meet our strict quality control, but with no impact on the performance or use of the product. Some examples of imperfections may be a pulled thread, marks from a sewing machine and/or stitching that is not aligned.
Unused but opened items are items that have been opened due to various reasons, such as custom inspections, random quality control testing or it could be that they were used during a photoshoot.
Clearance and imperfect items are final sale and can not be returned or exchanged.